Refund Process & Deductions (Transparent Guide)
The Refundable Lease Amount is refunded as per agreement terms, subject to:
- move-out inspection and condition report
- dues clearance (utilities / association)
- proper handover of the property and access items
Our process is designed to be clear and documented, so both sides have transparency.
Refund Process
Step 1: Move-out notice
Give move-out notice as per agreement (notice period and handover date).
Step 2: Joint inspection & condition report
A joint inspection is conducted and the move-out condition report is prepared (supported by photos/videos where needed).
Step 3: Clear all dues
Clear and share proof of paid dues for:
- electricity
- water / BWSSB (if applicable)
- PNG / gas (if applicable)
- internet (if applicable)
- society/association maintenance dues (if any pending)
Step 4: Return access items
Return all items received at move-in, such as:
- keys
- remotes
- access cards / fobs
- mailbox keys (if any)
Step 5: Share refund details
Share forwarding address and bank details (if required).
Step 6: Refund processed
Refund is processed as per the timeline mentioned in the agreement, after completion of the above steps.
Possible Deductions (If Applicable)
Deductions (if any) are typically limited to:
- unpaid utilities / association dues
- damages beyond normal wear & tear
- missing keys/remotes/access cards or replacement cost
- cleaning/painting charges only if agreed in the contract
- contractually defined penalties only if triggered (as per agreement)
Any deductions should match the agreement and be supported by inspection findings.
How to Reduce Deductions (Simple Tips)
- Keep the home clean at move-out
- Fix small issues before inspection (cheaper than deductions)
- Keep all bill receipts ready
- Return all access items received at move-in
- Attend the joint inspection and sign the handover report
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